Frequently Asked Questions
Everything you need to know about your Annabella-Pump shopping experience.
How do I determine my correct shoe size?
We recommend referring to our comprehensive Size Guide located on each product page. Our pumps generally run true to size, but if you are between sizes, we suggest opting for the larger size for maximum comfort.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn footwear in its original packaging. Please ensure the protective film on the soles remains intact to qualify for a full refund or exchange.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but usually range between 7-14 business days. Tracking information is provided via email once dispatched.
Which payment methods do you accept?
Annabella-Pump accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout.
What materials are used in Annabella-Pump footwear?
We pride ourselves on using premium materials, including ethically sourced Italian leather, high-grade suede, and reinforced insoles with memory foam padding for all-day wearability.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team at [email protected].